The Wasabi Store Plant Start Refund & Replacement Policy
We take pride in our products and want you to be completely satisfied with your purchase.
3-Day Inspection Window
We require immediate inspection of your plants upon delivery. You have 3 days from delivery to report any quality issues, damage, or concerns. This inspection period ensures issues are identified before planting, when environmental factors or care practices could affect plant health.
Critical: Inspect Immediately Upon Delivery
When your plants arrive:
Open the box immediately
Remove the plant starts from the packaging
Inspect carefully for any quality issues or damage
Photograph any concerns
How to Report an Issue
Email: info@thewasabistore.com
Subject line: "Plant Issue - Order #[your order number]"
Your order number
Clear photos of the plant start
Brief description of the problem
Resolution Process
Our Priority: Replacement
We'll first offer to send a replacement plant at no additional cost.
When Replacement Isn't Available
If we cannot provide a suitable replacement we'll issue a refund for the affected plant's purchase price, excluding any applicable shipping costs. Refunds will be credited to your original payment method.
Review Timeline
Our team will review your claim within 5 business days of receiving your photos and information. We'll contact you with next steps.
What's Covered
Plant starts damaged during shipping
Plant starts showing signs of disease or pest infestation at time of delivery
Quality issues present within 3 days of delivery
What's Not Covered
This policy does not cover:
Issues reported more than 3 days after delivery
Plant starts that have been transplanted or planted in the ground
Damage from improper care after delivery, including inadequate watering, over-watering, or exposure to extreme weather
Pests, disease, or environmental stress introduced after delivery
Failure to inspect plant starts immediately upon delivery
Natural variations in plant start size, shape, color
Important Terms
No Returns Required: For plant health and biosecurity reasons, we do not accept returns of living plants. You don't need to ship anything back to us.
Proof of Purchase: This policy applies only to purchases made directly from TheWasabiStore.com with valid proof of purchase.
One Claim Per Plant: Under this policy, each plant from your original order is eligible to a one-time replacement or you are eligible for a one-time refund of that original order.
Shipping: If an order is shipped to an address provided by the buyer and is returned as invalid or undeliverable, the order can be re-shipped. Shipping and handling fees will be collected prior to reshipment, or the order may be returned to stock, and 25% restocking fee will apply.
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