SHIPPING
ORDER DEADLINE each week is FRIDAY NOON Pacific Time to ship the following week. We ship each week on MONDAYS. This means that orders placed by Friday at 12PM/noon Pacific Standard Time will be shipped the following Monday (or Tuesday if a holiday). Orders received after Friday at noon will be shipped on the Monday over one week later. For example,
Order #1 is placed on Thursday, June 1st. It is harvested and then shipped Monday June 5th for arrival on about Thursday June 8.
Order #2 is placed on Friday June 2nd at 1PM. It is harvested one week later to assure freshness and then shipped Monday June 12th for arrival on about Thursday June 15.
So, there could be a maximum of 13-day delay between ordering and arrival.
NOTE - PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS. WE SHIP VIA USPS - IF YOUR ADDRESS IS NOT CORRECT AND YOUR ORDER IS RETURNED TO US WE WILL NOT BE ABLE TO REFUND OR REPLACE YOUR ORDER. We do not ship outside of the US.
We harvest our wasabi to order. Wasabi orders are harvested weekly each week of the year (with the exception of the weeks of Thanksgiving, Christmas, and New Years) - wasabi has no season. Orders placed by Friday at NOON Pacific Standard Time will be harvested and shipped the following week on Monday or Tuesday. Delivery is typically Fridays or Saturdays.
Website orders for rhizomes and plant starts are are usually delivered on Fridays or Saturdays.
Shipping Cost: Varies depending on the weight of your order. Cost is calculated at checkout. Orders are shipped via USPS.
Overnight or two-day shipping is possible. Cost is approximately $65-75 + materials (depending on order size and weight of order) . Inquire at info@TheWasabiStore.com for overnight options.
Holiday Order Deadlines TBD): We do not ship the weeks of Thanksgiving, Christmas, and New Years. Please see the orders webpage for ordering cutoff dates / days. Each order is harvested after the order is placed.
Products can be ordered to arrive before the holidays and be kept in the refrigerator. Please see the blog post "how long does it last" and the web page "preparation and storage"
Packages containing live plants or wasabi root must be refrigerated upon delivery.
Shipping Notes: most orders are shipped in cube boxes - seasoning salt and powder only orders are shipped in insulated envelopes. Rhizome (root) orders are shipped in boxes with insulated liners and ice packs. Plant start orders are shipped in boxes with the plant starts in bags with soil. Plant starts are shipped bare root with the leaves trimmed off. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS. WE ARE NOT RESPONSIBLE FOR REPLACING OR REFUNDING ORDERS THAT ARE UNDELIVERABLE DUE TO ADDRESS ERRORS.